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Pricing
Billing & Account

What to check before opening a ticket

Start with the account page, confirm plan state, and understand what the billing portal can do first.

  • The account page shows current tier, membership status, credit balances, and plan state.
  • If a Stripe-backed billing profile exists, the billing portal can be used to manage future renewals.
  • Recurring plans and one-time plans behave differently. Check the live pricing page if you are not sure which one you bought.
  • If the account looks stale after a successful payment, refresh first and then contact support with the account details if it still looks wrong.