Refunds
Refund Policy
This page explains the baseline expectations for subscriptions, one-time plans, and permanent credit packs. If you have a billing problem, use the billing or support pages quickly so it can be reviewed while the context is fresh.
Policy Overview
- Recurring plans can usually be canceled for future renewals through the billing portal without removing the remainder of the already-paid period.
- One-time or lifetime-style purchases are not subscriptions and do not renew automatically.
- Permanent credit packs are one-time purchases tied to the account used at checkout.
- If you believe a billing error happened, contact support with the relevant account and payment context as soon as possible.
Refund decisions depend on the payment situation, plan type, and what actually happened in billing. This page is here to set expectations and point users to the right support path quickly.